Shipping Policy – Sindybad Marine Supplies &Tugboat Services

Shipping Policy – Sindybad®

1. Overview

At Sindybad®, we are committed to delivering products efficiently and reliably across Oman, the GCC, and international destinations. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding order delivery.

2. Shipping Coverage

We provide shipping services to:

Sultanate of Oman (local delivery)
GCC countries (UAE, Saudi Arabia, Qatar, Bahrain, Kuwait)
International destinations (subject to confirmation)

Shipping methods include land, sea, and air freight, depending on the nature and urgency of the order.

3. Order Processing Time

Orders are processed after confirmation and receipt of payment (as per agreed terms).
Standard processing time: 1–3 working days (for in-stock items).
For non-stock or special-order items, processing time depends on supplier availability.

4. Delivery Timeframes

Delivery timelines vary based on shipping method and destination:

Local (Oman): 1–5 working days
GCC (Land Freight): 5–10 working days
International / Sea Freight: 10–18 working days
Express / Air Freight: 3–7 working days (additional charges apply)

Note: These are estimated timelines and may vary.

5. Shipping Charges

Shipping costs are calculated based on weight, dimensions, destination, and delivery method.
Charges will be clearly stated in the quotation or invoice.
Additional costs (if applicable): customs duties, taxes, or special handling fees.

6. Customs & Duties

For international shipments, customs clearance may be required.
Any applicable duties, taxes, or import fees are the responsibility of the customer unless otherwise agreed.
Sindybad® will assist with documentation where necessary.

7. Tracking & Updates

Customers will be provided with shipment updates or tracking details where available.
Our team remains available for status updates and support throughout the delivery process.

8. Delays

While we strive to meet delivery timelines, delays may occur due to:

Supplier or manufacturing delays
Customs clearance procedures
Transport or logistics disruptions
Regional or global conditions

Sindybad® shall not be held liable for delays beyond its control but will keep customers informed.

9. Delivery Conditions

Customers must ensure accurate delivery details are provided.
Any changes to delivery address must be communicated promptly.
Failed delivery attempts due to incorrect information may result in additional charges.

10. Damaged or Missing Items

Customers must inspect shipments upon delivery.
Any damage or shortage must be reported within 48 hours of receipt.
Supporting evidence (photos, documents) may be required for claims.

11. Special & Bulk Shipments

Large-scale or bulk shipments (e.g., aggregates, industrial equipment) will be handled under specific logistics arrangements.
Delivery timelines and costs will be agreed upon separately.